Refund policy

You have 14 days from the day you receive your order to request a return. Pieces must be returned new, unworn, unwashed and unaltered, with all original tags attached.

How to return

1. Sign in to your account and open the order under Orders.
2. Select Request return, choose the pieces you would like to send back and tell us the reason.
3. Once your request is approved, we will email you a return label and instructions.
4. Pack the pieces in their original packaging, attach the label and hand the parcel to the carrier.

If you checked out as a guest or need any help, write to us at contact@mebuar.com with your order number.

Return shipping

Spain: complimentary.
European Union: €12.99, deducted from your refund.
United Kingdom, Switzerland and Norway: €15.99, deducted from your refund.

Return address

MEBUAR
Paseo de la Infanta Isabel 23, 3.º B
28014 Madrid, Spain

Please send your return only once it has been approved, using the label we provide.

Refunds

Once your return has been received and inspected, we will issue your refund to the original payment method within 14 days.

Damaged or incorrect items

Please inspect your order on arrival and contact us straight away if a piece is defective, damaged or not what you ordered. We will make it right, at no cost to you.

Exchanges

The quickest way to get a different size or colour is to return the piece you have and place a new order.

Exceptions

Gift cards cannot be returned. Sale items can be returned within the same 14 days, in line with EU consumer law.